Privacy Policy — jaya9j Gaming Platform

jaya9j ("Platform", "we", "us", "our") is committed to protecting and respecting the privacy of every individual who visits, registers on, or interacts with the jaya9j website at jaya9j.app. This Privacy Policy has been prepared to inform you ("Member", "User", "you") of our practices regarding the collection, use, storage, and disclosure of personal data.

This policy applies to all personal data collected through the jaya9j website, mobile-optimised platform, customer support channels, and any other services or communications provided under the jaya9j brand. It should be read in conjunction with our Terms & Conditions, which form a separate but related agreement governing your use of the platform.

By accessing the jaya9j platform or registering an account, you acknowledge that you have read this Privacy Policy, that you understand its contents, and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately and contact us to request closure of your account.

jaya9j collects personal data that is necessary for the operation of a licensed online gaming platform. The categories of data we collect include, but are not limited to, the following:

Identity & Account Data

• Full legal name, date of birth, gender, and nationality.
• Username, password (stored in hashed form), and account security settings.
• Copies of government-issued identity documents (e.g., national ID card, passport, driver's licence) submitted as part of Know Your Customer (KYC) verification.
• Proof of address documentation (e.g., utility bills, bank statements issued within the last three months).

Contact Data

• Email address, mobile phone number, and residential address including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and postal code.

Financial Data

• Payment method details including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank).
• Deposit and withdrawal history, transaction amounts in BDT, and timestamps.
• Bonus uptake, wagering history, and account balance records.

Technical & Usage Data

• IP address, device type, operating system, browser type, and version.
• Pages visited, time spent on page, click paths, and session duration.
• Error logs, crash reports, and platform performance data.
• Geolocation data (country and city level) derived from IP address.

Communications Data

• Records of all communications between you and jaya9j support, including live chat transcripts, email correspondence, and support ticket history.
• Survey responses, feedback submissions, and promotional opt-in preferences.

jaya9j collects personal data through a variety of channels, each described below:

• Direct registration: When you create an account on jaya9j, you voluntarily provide your name, contact details, date of birth, and preferred payment method.
• KYC verification submissions: When you submit identity documents in response to a verification request, we receive and process those documents directly.
• Payment transactions: When you deposit or withdraw funds, our payment processing partners transmit relevant transaction data to us for record-keeping purposes.
• Automated technologies: When you browse the jaya9j platform, we automatically collect technical and usage data via cookies, web beacons, and server log files. See Section 9 for full details on our cookie practices.
• Customer support interactions: When you contact our support team via live chat or email, we collect and retain records of those communications.
• Third-party sources: In limited circumstances, we may receive data about you from third-party identity verification services or fraud prevention agencies to supplement information you have provided directly.

We process your personal data for the following specific purposes:

We do not process your personal data for any purpose not listed above without first informing you and, where required by applicable law, obtaining your explicit consent.

jaya9j processes personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering legislation, age verification requirements, and regulatory reporting obligations under our international gaming licence.
• Legitimate interests: Processing undertaken to pursue jaya9j's legitimate business interests, including fraud prevention, platform security, and analytics, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional activities such as promotional email communications, where we will seek your explicit opt-in consent and you may withdraw that consent at any time without affecting other aspects of your account.

jaya9j does not sell, rent, or lease your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients only to the extent strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive transaction data necessary to process your deposits and withdrawals.
• Identity verification services: Third-party KYC and AML screening providers receive identity document data solely for the purpose of verifying your identity and screening against sanctions lists.
• Game software providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier for the purpose of delivering game content and recording game outcomes. They do not receive your full identity data.
• Regulatory and law enforcement authorities: We are obligated to disclose relevant data to competent authorities where required by law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.
• Platform infrastructure and analytics providers: Cloud hosting, content delivery, and anonymised analytics services receive technical data under strict data processing agreements that prohibit any secondary use of that data.

All third parties with whom jaya9j shares personal data are required to handle that data in accordance with applicable data protection standards. We do not permit our service providers to use your data for their own marketing purposes.

jaya9j retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual. Anonymised aggregated data may be retained indefinitely for statistical and business analytics purposes.

jaya9j implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following:

• 256-bit SSL/TLS encryption applied across all pages of the jaya9j platform to protect data in transit between your device and our servers.
• Password hashing using industry-standard cryptographic algorithms, ensuring that your password is never stored in plain text and cannot be recovered even by jaya9j staff.
• Access control policies that restrict internal access to personal data on a strict need-to-know basis. Staff with access to sensitive data undergo background checks and receive regular data protection training.
• Two-factor authentication (2FA) available on all member accounts as an optional but strongly recommended additional layer of login security.
• Regular penetration testing and security audits conducted by independent third-party security professionals to identify and remediate vulnerabilities.
• Intrusion detection systems and real-time monitoring to identify and respond to suspicious activity patterns promptly.

While we employ all reasonable security measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jaya9j will notify you without undue delay in accordance with applicable data protection legislation.

jaya9j uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how users interact with the site. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the operation of the platform, including session management, login authentication, and security functions. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, last visited game category, and responsible gaming tool settings. These improve your experience but are not essential.
• Analytics cookies: Used to collect anonymised data about how visitors use the platform — including pages visited, time on site, and navigation paths — so we can improve the product. We use privacy-respecting analytics tools that do not share data with advertising networks.
• Performance cookies: Used to monitor platform performance, load times, and error rates to ensure a consistently fast and reliable experience.

jaya9j does not use third-party advertising or behavioural tracking cookies. You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

Subject to applicable data protection law, you have the following rights with respect to your personal data held by jaya9j:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Minor account details (such as contact number or address) can be updated directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain records as described in Section 7.
• Right to restriction of processing: You may request that we temporarily cease processing your data while a dispute about its accuracy or our legal basis for processing is being resolved.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to us directly, for the purpose of transferring it to another service provider.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time.
• Right not to be subject to automated decision-making: jaya9j does not make decisions about your account solely by automated means that produce significant legal or similarly significant effects, without human review.

To exercise any of the above rights, please submit a written request to our support team at [email protected]. We will respond to all valid requests within 30 days. We may ask you to verify your identity before processing your request. There is no charge for exercising your data rights under normal circumstances.

The jaya9j platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided personal data to jaya9j, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete all data associated with the underage account and close it without penalty.

As part of our age verification process, jaya9j requires members to confirm their date of birth at registration and may request documentary proof of age before processing any financial transaction. 18+ only. Please gamble responsibly.

jaya9j reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will update the effective date displayed at the top of this document and, where practicable, notify registered members via email or an in-platform notification prior to the changes taking effect.

Your continued use of the jaya9j platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised version. We encourage you to review this page periodically. If a proposed change materially affects your rights, you may request account closure before the changes take effect by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which jaya9j handles your personal data, please contact our dedicated Data & Privacy support team using the details below. All privacy-related correspondence should be submitted in English to ensure prompt and accurate handling.

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please use "Privacy Request — [Your Username]" for faster routing.
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response target: Within 30 days for formal data rights requests; within 24 hours for general privacy queries

For questions specifically related to responsible gaming, self-exclusion, or deposit limits, please visit our Responsible Gaming page or raise a support ticket flagged as a responsible gaming request — these are handled with the highest priority by a dedicated team.